Cancellation policy

Right of withdrawal

If you are an entrepreneur (cf. section 1.2 of our General Terms and Conditions) within the meaning of § 14 of the German Civil Code (BGB), the right of revocation does not apply. For consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity) the following applies:
Right of withdrawal You have the right to withdraw from this contract within 1 month without giving any reason. The revocation period is 1 month from the day you or a third party named by you, who is not the carrier, have taken possession of the goods or have taken possession of the goods, if you have ordered one or more goods as a consumer within the framework of a uniform order and the goods or goods are delivered to you together; on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or have taken possession of the last goods, if you are a consumer and have ordered several goods as a consumer. if you, as a consumer, have ordered several goods as part of a single order and the goods are delivered to you separately; on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece or has taken possession of the last partial consignment or the last piece if you, as a consumer, have ordered goods which are delivered to you in several partial consignments or pieces; If there is more than one of the above possibilities, the withdrawal period does not start to run until you or a third party named by you who is not the carrier has taken possession of the last goods and/or the last partial consignment or piece.

To exercise your right of withdrawal, you must send us

HELIA SMOKER Smokers
Production & Trade
Owner Torsten Georg e.K.
Scheidwaldstraße 8
57299 Burbach-Wahlbach
Germany

Contact:
Phone: +49 (0) 2736 2982660
Fax: +49 (0) 2736 2982662
Mobile: +49 (0) 175-24 77 838
E-mail: office@heliasmoker.de
Internet: www.heliasmoker.com

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the costs of returning goods that can be sent by parcel post. You shall also bear the direct costs of returning goods that cannot be sent by parcel post. The costs are estimated at a maximum of about 80 EUR.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).

To:
HELIA SMOKER Smokers
Production & Trade
Owner Torsten Georg e.K.
Scheidwaldstraße 8
57299 Burbach-Wahlbach
Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

the following goods (*) ………………………………………………………………………………

ordered on (*) ………………………………………………………………………………

received on (*) ………………………………………………………………………………

Name of consumer(s) ………………………………………………………………………

Address of consumer(s) ………………………………………………………………….

Date, signature of consumer(s)

______________________________________
(*) Delete where inapplicable.

Notes 5.1 Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts: Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, Contracts for the supply of goods which can spoil quickly or the expiry date of which would be exceeded quickly, Contracts for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be supplied at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence, Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts,

 

 

The right of withdrawal expires early, unless otherwise agreed by the parties, for the following contracts: Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature, Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,

Please avoid damaging or contaminating the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

 

5.2 Value replacement in case of revocation

In the event of a revocation of the contract, the customer shall, in deviation from Section 346 (2) No. 3 of the German Civil Code (BGB), pay compensation for any loss in value of the goods if the loss in value is due to a handling of the goods which was not necessary for the examination of the condition, properties and functioning of the goods and we have informed the customer of his right of revocation in accordance with Article 246a Section 1 (2) Sentence 1 No. 1 of the Introductory Act to the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch).

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